I really appreciated Jacinta’s ability to just jump in and keep things moving over 18 months on a tricky engagement project. She covers all bases – planning the engagement, writing the content and facilitation. She was integral in making a citizens’ advisory group such an effective process and the trust she built with members was evident when we reported back a few months later. Jacinta was quick at turning around actions and very responsive to prioritising critical tasks as they emerged. This was the first time we’d tried something like this in Ballarat and Jacinta was a vital part of making it happen.